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If you are not 100% satisfied with your purchase, you can return it in-store with the original invoice within:


  • 14 days from the invoice date for in-store purchases and the delivery date for online orders.

  • Returns are accepted within 30 days for items with manufacturing defects.

  • All ophthalmic lenses cannot be exchanged or returned.

  • Items must be in the same initial condition, unworn, in their original packaging, and unscratched.

  • Refunds will be issued using the same payment method as in the original transaction.

Online orders Returns

If returnable items are bought with non-returnable items, only the returnable item will be returned.

For orders paid with cash-on-delivery, the refund will be issued to the customer’s bank account or in-store within 3-7 working days.

Shipping fees (where applicable) and cash-on-delivery fees are non-refundable.


Exchange is welcome for in-store purchases including accessories, sunglasses, and optical frames.
If you are not 100% satisfied with your purchase, you can exchange it in-store with the original invoice within 14 days of purchase.
Items must be in the same initial condition, unworn, in their original packaging, and unscratched.
Frames that have already been fitted with lenses can be exchanged for a different model if they meet the above-mentioned conditions.
The customer will bear the cost of the new lenses and the difference in price for the optical frame if applicable.

Online orders exchange:
If you wish to exchange a returnable online purchase, you can return the purchase in-store and then make a new purchase towards the desired item.

Comfort Guarantee

Progressive lenses bought in-store can be returned.
If you are not able to adjust to them comfortably, you are welcome to visit the store within 60 days of purchase along with the original receipt, and we will exchange them for two pairs of lenses (one for reading and one for distance).
The replacement pairs must, however, be similar to the original progressive lenses in terms of Index, Treatment, Coating & Measurement.




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All trademarks and service marks and their respective designs and/or logos on this Site are trademarks or registered trademarks of SAFEIR. Those trademarks may not be copied, imitated or used, in whole or in part, without the prior written permission of SAFEIR. In addition, all page headers, custom graphics, button icons, and scripts are trademarks of the Company, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the Company. All other trademarks, registered trademarks, product names and company names or logos used in this Site are the property of their respective owners. You may not use any trademarks, service marks or intellectual property of the Company or its affiliates, nor may you place any meta tags or any other “hidden text” utilizing the Company’s or its affiliate’s names, trademarks, or product names without our express written consent.


License and Site Access

We grant you a limited license to make personal use only of the Site. Such grant does not include, without limitation: (a) any resale or commercial use of this Site or any of the contents of this Site; (b) modification, adaptation, translation, reverse engineering, disassembly or conversion into human readable form any of the contents of this Site not intended to be so read, including use of or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copying, imitating, mirroring, reproducing, distributing, publishing, downloading, displaying, performing, posting or transmitting any of the contents of this Site (including any Company trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; (d) the collection and use of any product listings or descriptions; (e) making derivative uses of the Site and any of the contents of the Site; or (f) use of any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the contents of the Site or to collect any information from the Site or any other user of the Site.



SAFEIR makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of web sites accessible by hyperlink from this Site, or web sites linking to this Site.


Site Policies, Modification and Severability

We reserve the right to make changes to this Site, our Privacy Statement, and these Site Terms at any time. If any of these Site Terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.



SAFEIR Retail recognizes the importance of protecting the privacy of all customers or users who visit SAFEIR hosted or sponsored websites. We also believe it is important to inform you about how we will use your personal information and to give you choices about the use of this data. For these reasons, we encourage you to read this Privacy Policy carefully. Privacy Policy is directed and applicable to individuals who visit the sections of SAFEIR website accessible at, as well as and including any other SAFEIR websites or web pages accessible through SAFEIR website or other promotional or subsidiary websites that SAFEIR hosts or sponsors such as mini-sites or pages on third party social networking services, directed at consumers in EGYPT. When you subscribe on the Website, or at our stores, to receive SAFEIR announcements and communications by e-mail you will provide us with your contact and identification details. The set of personal data is required in order to receive our communications. Please ensure that your data is accurate and, in case of any change to the personal data that you have provided us, please timely write to SAFEIR or amend your information online. We are committed to protecting your privacy. Except as described in this policy, we do not sell, trade or rent your personal information to third parties.


What kind of information do we collect?

We may collect and store personal information from you, such as your name, email address, postal address, phone number, gender, birthday, personal interests, product reviews, ratings, etc., when you subscribe to our newsletter, contact us with a question or concern, or participate in a contest, promotion, or survey. We may combine all of this information with information about you that we acquire from your activity in our stores or via the phone, our joint marketing partners, unrelated third parties, and from our other brands. We collect and store certain other information automatically whenever you interact with this Web site. For example, we may collect your IP address, browser information, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data, and reference site domain name. We also collect information regarding customer traffic patterns and site usage.


How We Use Personal Data?

Your personal data will be stored and used, primarily through automated processing, to keep you informed by e-mail or via SMS about us and our products, services, promotions as well as events organized or sponsored by SAFEIR. It can also be used to administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).


Who do we share information with?

We engage third parties to perform services in connection with the operation of our business. Examples of these services include marketing, public relations and promotional material distribution and other activities, survey, sweepstakes and contests administration, Web site evaluation and data analysis. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. These parties may also collect information directly from your use of our site, but we prohibit them from using such information in anything other than an aggregated non-personal form. We may share aggregated demographic information with our partners and advertisers. Aggregate demographic information is not linked to any personal information that can identify any individual person.

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